FAQ – Urban Contrive

FAQ'S

SHIPPING

US: 5-9 Days
UK: 5-9 Days
AU: 8-12 Days
CA: 8-12 Days
KR: 8-12 Days
JP: 8-12 Days
West Europe: 5-9 Days
Rest Of World: 8-14 Days

*all times are calculated in business days*

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 24 - 72 hours depending on customer demand.

DO YOU SHIP INTERNATIONALLY?

Yes, we currently ship to all countries around the world!

HOW CAN I TRACK MY ORDER?

Currently, you can track your order on route.com or through the Route app.

Tracking information is also provided at checkout and in the order confirmation e-mail.

RETURNS AND EXCHANGES

IF I'M NOT SATISFIED WITH MY PURCHASE, CAN I RETURN IT?

Yes, if you're not 100% satisfied with your purchase, you can return it! We accept returns for items that are in new, unworn condition with all original tags attached. Just reach out to us, and we’ll make sure you have a smooth and easy return experience.

All returns and exchanges must follow our Return and Exchange Policy.

HOW LONG DO I HAVE TO REQUEST A RETURN OR EXCHANGE?

You have 14 days from the date you receive your order to request a return or exchange.

HOW LONG WILL IT TAKE TO GET MY REFUND?

Please allow up to 14 days for us to receive and process your return. You'll receive an email notification once the return process is complete.

HOW DO I CANCEL AN ORDER?

If your order hasn’t been processed yet, we can easily make changes or cancel it upon request. Just contact us with your order number and any relevant details here.

If we’re unable to modify or cancel the order because it’s already in progress, you’ll still have the option to request a return or exchange.

PRODUCT

HOW DO I CARE FOR MY PRODUCT?

Washing:
Machine wash at cold on a gentle cycle. Avoid bleach to protect the fabric and colors.
Drying:
Tumble dry on low heat. Iron on low temperature, avoiding any printed areas. Do not dry clean.

WHAT HAPPENS IF I RECEIVE A FAULTY PRODUCT?

While it’s rare for customers to receive faulty items, a manufacturing flaw can occasionally occur. In such cases, we offer exchanges or returns. Please report any issues to us immediately here.